098 671 6868
VN
Ground handling
Our Ground Handling services include:
Aircraft:
- Handling & Supervising
- Refueling
- Flight plan
- Weather services
- Parking slots
- Navigations
- Landing, take off
Airport service:
- VIP ground handling
- Quality supervision on GSE usage
- VIP baggage handling
- Catering arrangement
- Crew and VIP terminal assistance
- Ground transportation arrangement
- Hotel accommodation arrangement
- Aircraft security
- VIP security arrangement
- Flight monitoring
- Live updates of all processes
Passenger Services:
• Incoming passenger acceptance and guidance to baggage claim areas and terminal exit,
• Lost, damaged, and transfer baggage processes of incoming passengers (if any),
• Outgoing passenger acceptance for flight and baggage processes,
• Safe acceptance of outgoing passengers to the aircraft,
• Incoming and outgoing VIP, unaccompanied children, and special care passenger services,
• Specially trained personnel with reduced mobility passengers.
Ramp Services:
• Meeting and marshaling the aircraft,
• Offloading and loading the aircraft,
• Supplying Ground Handling Equipments,
• Provision of Ground Power Unit, Air Condition Unit and Push-Back/Towing services to the aircraft,
• Interior cleaning,
• Provision of toilet and water services to the aircraft,
• De-icing of aircraft in adverse weather conditions and taking measures for anti-icing,
• Passenger and crew transport between aircraft and passenger terminals,
• Storage of pallets, containers and other unit load devices.
Cargo and Mail Services
• Acceptance of export cargo and mail documents,
• Physical control and preparation of export cargo and mail,
• Monitoring cargo and mail for proper loading to the aircraft,
• Custom transactions of export cargo,
• Transfer of incoming cargo to import warehouse and incoming mails to Turkish Postal Services (PTT),
• Detection of disruption of imported cargo and mail if any, and taking necessary actions,
• Completion of custom clearance of the imported cargo and preparing it for delivery to recipients,
• Notification of recipients,
• Transfer cargo services.
Load Control and Communication Services:
• Coordination of aircraft servicing units,
• Preparation and distribution of flight documents (customs declaration, loading instruction, load sheet, pessenger manifest, weather forecast, flight plan, etc.),
• Load control, weight and balance calculations,
• Transmission and reception of all operational messages, notification of all related units,
• Communication and coordination between aircraft and ground handling.
Flight Operation Services:
• Flight permit and airport slot applications,
• Preparation and distribution of flight plan to the cabin crew,
• Coordination with fuel and aircraft catering companies,
• Preparation of weather forecasts and navigation information and distribution to the cabin crew.
Representation and Supervision Services:
• Making payments and/or issuing guarantees on behalf of the airlines to related institutions such as terminal operators, airport authorities, customs, police, etc. against all services provided and listed above as per respective contracts,
• Establishing and maintaining contact with local authorities in the name of the airline company,
• Preparing, transmitting, and filing reports, statistics,
documents, etc related to flights.
• For further information about ground handling services please refer to www.havas.net and or contact Sales and Marketing Department:
For further information, please contact us:
- Email: info@flyvipair.com, ops@vietstaraielines.vn
- Phone: +84 986 716868
